Refund policy

Exchanges & Returns
All items are quality checked before shipment.

How can I return my item?
We accept returns for unworn, unwashed items within 14 days of delivery. Limited edition or final sale items are not eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

An item I ordered arrived damaged, what should I do?
We’re sorry about that! Please email us a photo of the damage and your order number within 14 days of receiving your item at rajia@hum4nity.com, and we’ll make it right.

Can I exchange my item for a different size?
Depending on the item and when you request an exchange, we may be able to help!
Please contact us at rajia@hum4nity.com and refer to the product page of the item(s) ordered for what can be exchanged.

Are some items limited edition?
We are unable to accept returns on certain items (including limited edition and final sale items). These will be carefully marked before purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rajia@hum4nity.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rajia@hum4nity.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You will be liable for the return shipping costs.

Wearing the item outside, to an event, or for more than a quick try-on -  Deduction for diminished value
Removing manufacturer tags or care labels - Deduction (often significant)
Washing, staining, stretching or otherwise using the item - Deduction or possible full liability
Damaging or discarding the original packaging / numbered certificate - Deduction (especially relevant for limited editions, because packaging and numbering form part of the collectible value)
Returning the item in clearly used condition so it can no longer be sold as new - Deduction equal to the difference between new and second-hand/resale value + cleaning/repair costs
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rajia@hum4nity.com.